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10 Critical Elements of an Effective Onboarding Process
What does successful onboarding look like? Here are 10 elements you need to include in your onboarding process:
6 Reasons Customers Churn (Without Saying a Word)
Why do customers cancel without giving feedback? In this post, we’re tackling the main reasons why customers churn and how to stop it from happening.
The Important Qualities Every Customer Success Manager Needs
Hiring for a customer success manager, but not sure what skills to look for? Here’s a list of 10 qualities that define an effective CSM:
Why You Need to Create Customer Profiles
The first step to understand your customer is to create customer profiles, representations of your customers for marketing and product improvement.
9 Tips for Creating Effective Customer Surveys
Customer surveys capture useful information from your customers, but only if they are crafted properly. Learn how to draft a quality customer survey.
How Are SaaS Getting Featured on Product Hunt?
Product Hunt has become a rite of passage for SaaS businesses. Learn how you can use Product Hunt to gain exposure, feedback, and users.
Should Your SaaS Have Its Own Social Media Group?
Social media groups are effective tools for having conversations with customers and fans, but are they right for SaaS products?
Have You Already Sewn the Seeds of Churn?
The signs that churn could be a problem are often there early for SaaS — have you identified any of these factors?
How Better Customer Data Tracking Is Helping SaaS Win
SaaS who know which data to pay attention to and how to use it are getting ahead. Here’s how.