Your SaaS makes huge efforts to grow its customer base, so does it make sense to “fire” clients?
SaaS previously used customer success programs as a reactionary measure; it’s time to engage earlier if you want better results.
When a prospect lands on your website, do they really grasp what you’re about? You only have 3-4 seconds.
Have you defined customer success for your SaaS? Here’s why you should and how to go about it.