SaaS businesses are designed to operate remotely. Sometimes, though, you need to take the extra step and meet with customers in-person.
Time-based incentives can separate moochers from serious prospects, but you have to implement them the right way. These tips will help.
Hosting your own conference is a big undertaking: you should be 100% sure it’s worth doing. By asking yourself the right questions, you’ll find out.
There’s a trend these days in SaaS apps where we try to make our signup forms as simple as possible, to increase the chances that a prospective customer will finish the signup process without bailing out of the entire process. Instead of asking for everything that we might want to know about a customer, we […]
Converting a non-paying trial user into a paying customer is unbelievably difficult if you don’t have a plan: This is the one you need.
We’re proud to announce a new feature that we’ve been working on for awhile, called Smart Retries. We’ve learned over time that some failed payments can be collected successfully if you just retry them at the right time, and Smart Retries are a way for Stunning to retry failed payments in between Stripe’s retries. These […]
Knowing how to do customer service well at a startup can be challenging. These tips will get you on your feet in no time flat.
Save your business and boost profits by proactively managing your customers and engaging your loyal user base.
When I started writing the first lines of code for Stunning in late 2012, it was because I’d just signed up for Stripe and wanted to switch my billing over to something better (and more developer friendly) than Authorize.net/PayPal. Stripe looked (and has proven to be) amazing. When I signed up, I found that I […]
To cut your churn rate immediately, start using SMS properly. This instantaneous communication will pay off starting today.