The first step to understand your customer is to create customer profiles, representations of your customers for marketing and product improvement.
The signs that churn could be a problem are often there early for SaaS — have you identified any of these factors?
Dunning emails are a great way to combat churn; what does an effective email look like?
What can your SaaS be doing to retain more customers? Check out these 4 strategies…
Is your SaaS using Stripe? We’ve rounded up some integrations that can help with your retention.
Many SaaS avoid implementing phone support, but is this something you should be doing?
Every SaaS needs great software, but to be competitive you should also focus on getting the “service” part right.