If you want to reduce churn, you must focus on customer satisfaction. In this post, we discuss how to delight your customers without draining your budget.
No customer retention strategy is complete without Facebook. In this post, we show you several ways to use Facebook to reduce churn.
In this post, we’ll share exactly how to use SMS as part of your customer retention strategy.
Are you building a loyalty program for your SaaS? Here’s a plan for developing a program from scratch.
We just added 2 new email types to Stunning that will help you to better communicate with your customers at the right times. The first is Trial Cancellation emails. We’ve long had Manual Cancellation emails, where we can send a confirmation email to your customer when they cancel their subscription. Manual Cancellation emails used to […]
Have your email subscribers gone silent? Here are our top tips for email re-engagement that will improve your open rates and rescue dying subscribers.
Here’s how to increase in-app activity through carefully crafted and timed messaging. Use these tips to keep your users engaged and excited about your app.
We’re sharing 8 things you can and should do right away to get your customers to renew their commitment with your SaaS.
If you want to increase your SaaS retention rates, forget old school platitudes such as “underpromise and overdeliver,” and try these strategies instead:
Here are the best practices for increasing retention via renewal. This is an essential post for every SaaS.