We just added 2 new email types to Stunning that will help you to better communicate with your customers at the right times. The first is Trial Cancellation emails. We’ve long had Manual Cancellation emails, where we can send a confirmation email to your customer when they cancel their subscription. Manual Cancellation emails used to […]
Archive | Retaining Customers
Re-Engage Your SaaS Customers With This Email Strategy
Have your email subscribers gone silent? Here are our top tips for email re-engagement that will improve your open rates and rescue dying subscribers.
Drastically Reduce SaaS Churn By Doing This One Thing
Here’s how to increase in-app activity through carefully crafted and timed messaging. Use these tips to keep your users engaged and excited about your app.
How to Get Your SaaS Customers to Renew: 8 Strategies to Do Right Away
We’re sharing 8 things you can and should do right away to get your customers to renew their commitment with your SaaS.
3 Retention Strategies That You’re Probably Not Using
If you want to increase your SaaS retention rates, forget old school platitudes such as “underpromise and overdeliver,” and try these strategies instead:
Best Practices for SaaS Subscription Renewal
Here are the best practices for increasing retention via renewal. This is an essential post for every SaaS.
Creating a Memorable and Lead-Converting Customer Experience
Looking for ways to convert your leads? Start with a winning customer experience. Here’s how:
Cancellation Vs. Churn: What’s the Difference?
Here’s how to stop canceled SaaS customers from churning (and no, cancellation and churning are not the same thing)
How to Win Back Canceled Customers
How do you win back customers who’ve decided to cancel? In this post, we’ll share must do tips.
Using Surprise to Delight Your SaaS Customers
How do you delight your SaaS customers? In this post, we’re breaking down several ways to create happiness and retention through surprise.