If you want to increase your SaaS retention rates, forget old school platitudes such as “underpromise and overdeliver,” and try these strategies instead:
3 Retention Strategies That You’re Probably Not Using
Archive | Retaining Customers
Best Practices for SaaS Subscription Renewal
Here are the best practices for increasing retention via renewal. This is an essential post for every SaaS.
Creating a Memorable and Lead-Converting Customer Experience
Looking for ways to convert your leads? Start with a winning customer experience. Here’s how:
Cancellation Vs. Churn: What’s the Difference?
Here’s how to stop canceled SaaS customers from churning (and no, cancellation and churning are not the same thing)
How to Win Back Canceled Customers
How do you win back customers who’ve decided to cancel? In this post, we’ll share must do tips.
Using Surprise to Delight Your SaaS Customers
How do you delight your SaaS customers? In this post, we’re breaking down several ways to create happiness and retention through surprise.
Tips for Re-Engaging Customers Who’ve Gone Silent
Are you afraid that your customers are fading and on the edge of churn? Here are essential tips for re-engaging customers before they leave:
How to Use Slack to Improve Your Customer Service
Hey SaaS, do you need help with your customer service? Here’s how chat app Slack can improve your customer outreach.
Why You Need to Create Customer Profiles
The first step to understand your customer is to create customer profiles, representations of your customers for marketing and product improvement.
Have You Already Sewn the Seeds of Churn?
The signs that churn could be a problem are often there early for SaaS — have you identified any of these factors?