Here are must-know tips to develop an effective survey— one that gets you the answers that will improve your product and grow your business.
As you may have heard from Stripe already, VISA is putting in new rules for merchants who accept VISA cards and offer free trials. Many Stunning customers take advantage of our lifecycle emails that help you to communicate with your customers starting the moment that they sign up for a new subscription. To determine if […]
Here are crucial tips to implement immediately after a charge is declined. Rescue payments and avoid involuntary churn with these must-dos:
Here are the most popular customer service channels and the pros and challenges for each.
Are you a DTC dealing with failed payment issues? Here’s how to recover those payments (and prevent them from happening).
Here are must-know tips to improve your customers’ satisfaction with your product and help them meet their goals.
How do you handle impolite, impatient, and insulting customers? In this guide, we share the best ways to deal with rude customers.
If you want to reduce churn, you must focus on customer satisfaction. In this post, we discuss how to delight your customers without draining your budget.
In this post, we discuss how to come up with the perfect topic, what outline to follow, and how to avoid turning your white paper into an ad.
No customer retention strategy is complete without Facebook. In this post, we show you several ways to use Facebook to reduce churn.