Survey Says! How to Effectively Survey Your Customers

Here are must-know tips to develop an effective survey— one that gets you the answers that will improve your product and grow your business.

Stunning and the 2020 Visa Trial Subscription Requirement Changes

As you may have heard from Stripe already, VISA is putting in new rules for merchants who accept VISA cards and offer free trials. Many Stunning customers take advantage of our lifecycle emails that help you to communicate with your customers starting the moment that they sign up for a new subscription. To determine if […]

Failed Payments? Do These 9 Things Immediately to Recover Payment

Here are crucial tips to implement immediately after a charge is declined. Rescue payments and avoid involuntary churn with these must-dos:

How to Choose the Perfect Customer Service Channel for Your SaaS

Here are the most popular customer service channels and the pros and challenges for each.

The DTC’s Guide to Avoiding Failed Payments and Involuntary Churn

Are you a DTC dealing with failed payment issues? Here’s how to recover those payments (and prevent them from happening).

Implement These Customer Success Strategies in Your SaaS

Here are must-know tips to improve your customers’ satisfaction with your product and help them meet their goals.

The SaaS Guide to Handling Rude Customers

How do you handle impolite, impatient, and insulting customers? In this guide, we share the best ways to deal with rude customers.

Use These Tips to Increase Customer Satisfaction Without Spending a Fortune

If you want to reduce churn, you must focus on customer satisfaction. In this post, we discuss how to delight your customers without draining your budget.