Stunning Blog

Failed Payments and Churn Reduction Blog

Stunning adds many useful features to Stripe, such as dealing with failed payments using dunning and pre-dunning emails, hosted payment update pages, welcome emails, cancellation emails, custom HTML receipts and much more.

It was founded by Richard Felix.

This blog is about our journey and things that we're learning while working on Stunning, as well as Stunning itself.

Thanks for reading the words that we write.

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Archive | Relationship Management

Crisis-Proof Your Subscription Business With These Tips

Check out these must-know tips to keep your SaaS business afloat during a crisis.

How to Choose the Perfect Customer Service Channel for Your SaaS

Here are the most popular customer service channels and the pros and challenges for each.

Implement These Customer Success Strategies in Your SaaS

Here are must-know tips to improve your customers’ satisfaction with your product and help them meet their goals.

Avoid These Common SaaS Billing Mistakes

Here’s a look at common billing errors that could be derailing your SaaS.

The Do’s and Don’ts of SaaS Customer Onboarding

Use these tips to help your customers start a rewarding journey with your SaaS.

How to Inspire Customer Loyalty in Your SaaS

Looking for strategies to improve your customer retention rates in your SaaS? Here are a few tips to help:

4 Tips for Creating a Knowledge Base for Your SaaS Customers

Not sure how to start building a knowledge base and what information to include? In this post, we’ll discuss how to create a KB for your SaaS from scratch.

10 Critical Elements of an Effective Onboarding Process

What does successful onboarding look like? Here are 10 elements you need to include in your onboarding process:

The Important Qualities Every Customer Success Manager Needs

Hiring for a customer success manager, but not sure what skills to look for? Here’s a list of 10 qualities that define an effective CSM: