Are you afraid that your customers are fading and on the edge of churn? Here are essential tips for re-engaging customers before they leave:
Archive | Retaining Customers
How to Use Slack to Improve Your Customer Service
Hey SaaS, do you need help with your customer service? Here’s how chat app Slack can improve your customer outreach.
Why You Need to Create Customer Profiles
The first step to understand your customer is to create customer profiles, representations of your customers for marketing and product improvement.
Have You Already Sewn the Seeds of Churn?
The signs that churn could be a problem are often there early for SaaS — have you identified any of these factors?
7 Key Elements of an Effective Dunning Email
Dunning emails are a great way to combat churn; what does an effective email look like?
4 Customer Retention Strategies For SaaS
What can your SaaS be doing to retain more customers? Check out these 4 strategies…
Stripe User? These Apps Help Boost Customer Retention
Is your SaaS using Stripe? We’ve rounded up some integrations that can help with your retention.
Should Your SaaS Be Picking Up The Phone?
Many SaaS avoid implementing phone support, but is this something you should be doing?
Customer Service: SaaS And The Second “S”
Every SaaS needs great software, but to be competitive you should also focus on getting the “service” part right.