Late last week, we released a much requested feature: Billing history pages. Now, when a customer asks for an invoice for a past charge, you can point them at their billing history page. These pages allow your customers to see all of their successful subscription charges, and view/print/download PDF receipts of each. You can link directly […]

A few months ago, we released In-App Pre-Dunning, which lets your customers easily be notified within your app that their card is about to expire, so that they can keep their billing information up to date before their card expires. It only takes one snippet of code that you paste into your web app. Today, […]

I just got an email from Drip asking me to update my billing information. One thing that stuck out to me immediately was this subject line… “Uh oh, credit card fail – your emails will stop sending soon…” The subject line clearly told me not only what the issue was, but what would happen if I […]

Most of your customers will only experience Stunning through our payment pages, so they’re really important. We finally found some time to make our payment pages better. They look like this now: We’ve made a lot of improvements to them, both visually and behind the scenes to make your customers’ experience with Stunning a great one, such as […]

Emailing your customers when you have issues billing them is good. Emailing them before their cards expire is even better. Today we’re taking Pre-Dunning to a new level. With one code snippet, you can add a bar to your app that lets your customers update their billing information before their cards expire. It’s even more […]

If you require credit cards for trials of your SaaS app, you can cut down dramatically on chargebacks by sending out an email a few days before the first charge, reminding your customer that they’re going to be charged soon.. Some of your potential customers will stop using your product during the trial, but forget […]

Man, Google is doing things all wrong here. I just got this email from them. This is the kind of email that gets sent out when the company doesn’t make their money from a particular service. I’m betting that when your credit card expires for one of their actual money-makers, like AdSense, you get a […]

Recently we released a feature that allows our customers to re-send any receipt or refund email that’s been sent using Stunning. To re-send a particular receipt or refund email, just look for the event where Stunning sent the receipt originally (on either the dashboard or the customer’s page), and there will be a link in […]

Awhile back, before the Internet was a glimmer in anyone’s eye, if you ran a business, chances are pretty good that you knew your best customers well. When you saw them, you might ask if they wanted the usual, and you’d get to know them on a more personal level because you saw them in […]

Ruben Gamez runs Bidsketch, an app that helps his customers to produce awesome client proposals in no time. It’s helped his customers to close over 250 million in sales. From what I understand, he has over 1500 paying customers, so he must be doing something right! Here’s how Bidsketch does dunning. When billing fails, they […]