As you may have heard from Stripe already, VISA is putting in new rules for merchants who accept VISA cards and offer free trials. Many Stunning customers take advantage of our lifecycle emails that help you to communicate with your customers starting the moment that they sign up for a new subscription. To determine if […]
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New Features: Trial Cancellation & Abandonment Emails
We just added 2 new email types to Stunning that will help you to better communicate with your customers at the right times. The first is Trial Cancellation emails. We’ve long had Manual Cancellation emails, where we can send a confirmation email to your customer when they cancel their subscription. Manual Cancellation emails used to […]
Cut Your Failed Payments In Half With Backup Payment Methods
We’ve been hard at work at another revenue recovery feature that’s unique to Stunning. Payment recovery after a customer clicks a link and updates their billing info is great. But what if failed payments could be recovered immediately? As we learned from the inimitable 1998 sci-fi thriller Armageddon, NASA doesn’t send astronauts into space with […]
Stop making your customers hunt for the sign in button.
If you spend anytime using SaaS apps these days, you’re familiar with CTAs, and making sure that your potential customers can easily find the button to sign up for your app. But what about people who give you money every month for your service? Why do they have to hunt for the link to our […]
Stunning is one of the first to join new Stripe partner program
Most people today don’t know that only three percent of GDP is online. That’s why we’re excited to join the Stripe Partner Program to increase internet commerce and help companies start, run, and scale their businesses. By joining the program, our mutual customers will now benefit from the combination of Stunning’s failed payment recovery and […]
Announcing Apple Pay on Stunning Payment Pages!
At Stunning, we believe in making it as easy as possible for your customers to update their billing information when their payments fail on Stripe. That’s why our payment pages don’t require a password before customers can update their billing information, and why our payment form is built to make auto-fill easy. We even support […]
Quick tip: Stripe attempts to pay invoices up to 4 times, not 3.
When payments fail, Stripe will retry them up to 3 times, based on the settings in your Stripe account. It’s not obvious, but that actually means that there are 4 attempts to pay each invoice. Here’s how it works: Let’s say that these are the subscription settings in our Stripe account. Given these settings, what […]
Real Time Slack Notifications For Failed Payments
Slack has taken the business world by storm. Many of us rely on it every day to communicate with our teams. What if you could be notified in your team’s Slack as soon as a customer began failing payments? What if you could be notified the moment that a delinquent customer updated their billing information […]
Recover More Revenue By Collecting Additional Billing Information Later
There’s a trend these days in SaaS apps where we try to make our signup forms as simple as possible, to increase the chances that a prospective customer will finish the signup process without bailing out of the entire process. Instead of asking for everything that we might want to know about a customer, we […]
Smart Retries: Making the dunning process even more effective
We’re proud to announce a new feature that we’ve been working on for awhile, called Smart Retries. We’ve learned over time that some failed payments can be collected successfully if you just retry them at the right time, and Smart Retries are a way for Stunning to retry failed payments in between Stripe’s retries. These […]