Converting a non-paying trial user into a paying customer is unbelievably difficult if you don’t have a plan: This is the one you need.
We’re proud to announce a new feature that we’ve been working on for awhile, called Smart Retries. We’ve learned over time that some failed payments can be collected successfully if you just retry them at the right time, and Smart Retries are a way for Stunning to retry failed payments in between Stripe’s retries. These […]
Knowing how to do customer service well at a startup can be challenging. These tips will get you on your feet in no time flat.
Save your business and boost profits by proactively managing your customers and engaging your loyal user base.
When I started writing the first lines of code for Stunning in late 2012, it was because I’d just signed up for Stripe and wanted to switch my billing over to something better (and more developer friendly) than Authorize.net/PayPal. Stripe looked (and has proven to be) amazing. When I signed up, I found that I […]
To cut your churn rate immediately, start using SMS properly. This instantaneous communication will pay off starting today.
Without the right tools in place, SaaS companies won’t understand their customers and will find their business slipping away. These tools help avoid that.
This morning, I used a nifty new iOS feature that allows me to delete messages from the lock screen, without actually looking at the entire message. Historically, it’s been easy to delete messages without fully reading them in any email client, as you normally just see the subject line and a preview of the email […]
Sending great dunning emails is simple and will immediately lead to customers keeping their accounts active.
When you see that customers are unexpectedly cancelling their accounts, sending emails can be the perfect solution.