Completing the Trifecta: Dunning SMS for Stripe

Over time, due to customer requests, we’ve added more and more useful email types to Stunning, like Pre-Dunning (emails before cards expire), Upcoming Charge (lets a customer know before they’re charged, which is really useful for annual plans), Cancellation Emails, and a lot more useful features, such as billing history pages. A few months back, […]

Reducing SaaS Churn By Addressing Billing Errors

If at first you can’t proceed, try, try again! Churn is an unavoidable part of any business, and it’s proven especially prominent in SaaS endeavors. Just because churn is something all businesses experience, that doesn’t mean you can’t do anything about it, though, and if you’re not putting resources into reducing churn you’re not seeing […]

Billing History Pages for Stripe, from Stunning

Late last week, we released a much requested feature: Billing history pages. Now, when a customer asks for an invoice for a past charge, you can point them at their billing history page. These pages allow your customers to see all of their successful subscription charges, and view/print/download PDF receipts of each. You can link directly […]

Payment Page Upgrades!

Most of your customers will only experience Stunning through our payment pages, so they’re really important. We finally found some time to make our payment pages better. They look like this now: We’ve made a lot of improvements to them, both visually and behind the scenes to make your customers’ experience with Stunning a great one, such as […]

In-App Pre-Dunning.

Emailing your customers when you have issues billing them is good. Emailing them before their cards expire is even better. Today we’re taking Pre-Dunning to a new level. With one code snippet, you can add a bar to your app that lets your customers update their billing information before their cards expire. It’s even more […]

Cutting churn: how Nick of Help Scout keeps churn rate below 1%

Hey All, Welcome back to our series ‘Cutting Churn’ where we interview founders of successful startups and find out how they have been keeping their churn rate low. After talking to a few founders and doing some research on customer churn prevention, my understanding is that 3% monthly churn rate is an industry standard. Anything above that […]