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In-App Pre-Dunning.

Emailing your customers when you have issues billing them is good. Emailing them before their cards expire is even better. Today we’re taking Pre-Dunning to a new level. With one code snippet, you can add a bar to your app that lets your customers update their billing information before their cards expire. It’s even more […]

Cutting churn: how Nick of Help Scout keeps churn rate below 1%

Hey All, Welcome back to our series ‘Cutting Churn’ where we interview founders of successful startups and find out how they have been keeping their churn rate low. After talking to a few founders and doing some research on customer churn prevention, my understanding is that 3% monthly churn rate is an industry standard. Anything above that […]

Re-send Stripe Receipts with Stunning.

Recently we released a feature that allows our customers to re-send any receipt or refund email that’s been sent using Stunning. To re-send a particular receipt or refund email, just look for the event where Stunning sent the receipt originally (on either the dashboard or the customer’s page), and there will be a link in […]

Thank Your Customers.

Awhile back, before the Internet was a glimmer in anyone’s eye, if you ran a business, chances are pretty good that you knew your best customers well. When you saw them, you might ask if they wanted the usual, and you’d get to know them on a more personal level because you saw them in […]

Dunning Emails in Real Life: Bidsketch, by Ruben Gamez

Ruben Gamez runs Bidsketch, an app that helps his customers to produce awesome client proposals in no time. It’s helped his customers to close over 250 million in sales. From what I understand, he has over 1500 paying customers, so he must be doing something right! Here’s how Bidsketch does dunning. When billing fails, they […]