Hiring for a customer success manager, but not sure what skills to look for? Here’s a list of 10 qualities that define an effective CSM:
The first step to understand your customer is to create customer profiles, representations of your customers for marketing and product improvement.
Customer surveys capture useful information from your customers, but only if they are crafted properly. Learn how to draft a quality customer survey.
Successful onboarding starts with those early customer touchpoints. These strategies will help smooth that process.
You might have the best features, but does your SaaS have these critical customer support elements in place?
How can SaaS better handle customer complaints? It all starts with your internal processes.
SaaS previously used customer success programs as a reactionary measure; it’s time to engage earlier if you want better results.
Is your SaaS proactive about churn? Know these signs and do something about them.
Is your SaaS using Stripe? We’ve rounded up some integrations that can help with your retention.
Is your churn rate higher than you’d like? Sometimes the answer lies in the deals you’re closing.