Hiring for a customer success manager, but not sure what skills to look for? Here’s a list of 10 qualities that define an effective CSM:
The first step to understand your customer is to create customer profiles, representations of your customers for marketing and product improvement.
Customer surveys capture useful information from your customers, but only if they are crafted properly. Learn how to draft a quality customer survey.
Product Hunt has become a rite of passage for SaaS businesses. Learn how you can use Product Hunt to gain exposure, feedback, and users.
Social media groups are effective tools for having conversations with customers and fans, but are they right for SaaS products?
The signs that churn could be a problem are often there early for SaaS — have you identified any of these factors?
SaaS who know which data to pay attention to and how to use it are getting ahead. Here’s how.
Need a growth boost? These “hacks” can help get SaaS going.
Dunning emails are a great way to combat churn; what does an effective email look like?
How well have you set up UX for your SaaS? Here’s why UX is an important part of reducing churn…